Faqs
Have questions? We’ve got answers.
Below you’ll find the most common topics customers ask about, from shipping times to our return policy.
We recommend reviewing these before placing your order to avoid any surprises.
For anything not covered here, feel free to reach out to our support team — we’re here to help.
Do you ship overseas?
Yes. We ship internationally, with a current focus on Germany and select European countries. Please check your country at checkout.
How long will it take to get my orders?
Our standard timeline is:
Processing: 4–7 business days (excludes weekends & holidays)
Shipping: 7–10 business days depending on your location
All orders include a tracking number and ship via insured couriers like YunExpress (with DPD, DHL, etc. for final delivery).
Can I get a refund?
We do not issue cash refunds under normal circumstances.
Approved refund claims receive store credit, which you can use to reorder the correct item.Refunds are only considered for valid claims and must follow our policy.
Full details: Returns & Refund Policy
Can I cancel my order?
Yes — but only within 24 hours of placing the order.
After that, your order enters fulfillment and cannot be canceled or modified.
What if I ordered the wrong size?
We do not offer returns or exchanges for size-related issues.
Please use the size chart on each product page to ensure the correct fit before ordering.
Where will my items ship from?
We ship globally using our trusted logistics partners.
Packages are dispatched from warehouses in Asia and routed through couriers like YunExpress, DPD, or DHL depending on your location.
Can I return my order?
Returns are only accepted with prior authorization.
To request one, email us within 24 hours of delivery with your order number and reason. Unauthorized returns will not be processed.
Return shipping is the customer’s responsibility, and tracking must be provided.
What happens if my package is lost or delayed?
Once your order is shipped, it’s in the hands of the courier.
If it’s delayed, lost, or damaged, you must contact the courier directly using your tracking number.
We are not responsible for delays caused by shipping providers.
What if my item arrives damaged or incorrect?
Contact us within 24 hours of delivery with photos of the issue and your order number.
If approved, you will receive store credit to reorder the correct item.
Still have a question?
Reach our support team at 📧 Support@Fluxaurashop.com
We reply within 24 hours, Monday to Friday, 8am–8:30pm (CET).